Avoiding Disruptions

Getting in to do the work

The contractor will need access Monday to Friday, from 8am to 5pm.

If they need access outside these times, they will tell you in advance.

The improvement work isn't always continuous and workers will need to be in at different times of the day. The workers will arrange with you when they need access to your home.

Whilst the contractors are working in your home it is vitally important that the access to your home is not restricted, this might mean leaving a key with a neighbour or Customer Liaison Advisor (CLA) if you are not going to be around.  Each contractor has a safe where they can keep your keys while you are out.

Aerials, Satellite Dishes and Telephones

If we have to move any of these to do the improvement work, we'll arrange to have them re-sited so you can still use your television and telephone.

What happens if you need a break during the work?

If you need a break from the improvement work, your CLA may be able to arrange for you to spend some time in a rest property.

Allowing access to power and water supplies

Remember the workers should not use your electricity, radio, phone or toilet without your agreement.

Sometimes the workers will need to turn off your water, gas or electricity. This could be for long periods during the day, but they will always turn them back on at the end of every working day or provide temporary services.

For older people and people with disabilities, we will try not to disrupt services for more than a 4 hour period.

If you have any special needs with services or toilets, please tell your CLA. They can plan around your needs and make the process as comfortable as possible for you.