We are committed to providing good quality, value for money services in an efficient and courteous way. We welcome comments from our tenants; your complaints, praise and suggestions help us see how we are doing - and find ways to improve services.

We want to hear from you! So please tell us if you are unhappy with the quality of a repair, or with the way you were treated when the repair was arranged or carried out.

How to

You can do this in person at any of our offices and reception points or telephone on North 2930000, South 2053333.

You can also email us.

How long will it take?

We will acknowledge your comments in writing, and give you a reference number.

If you have made a complaint, we will respond within 21 days, telling you what we are going to do to put it right.

If your complaint is complex and we are not able to respond in full within 21 days, we will let you know what is happening.